Patient Flow Partner LPN- Primary Care (PT, 20 hrs, Days) (SEIU)

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

The Licensed Practical Nurse (LPN) is responsible for the delivery of patient care under the direction of a Physician, mid-level Practioner or Registered Nurse. Duties include but are not limited to: documenting chief health concerns, performing EKGs, glucose testing, administering flu shots and immunizations, calling in refills or prescriptions for patients, etc.

Graduate of an approved school of practical nursing with current license in the Commonwealth of Massachusetts to practice as a Licensed Practical Nurse. Effective verbal and written communication skills appropriate to the patient populations served. Ability to communicate effectively (listen and build trust) and be non-judgmentally with people of diverse socio-economic status, ethnic, sexual orientation, language and cultural backgrounds. Effective interpersonal skills to facilitate communication with the various members of the health care team, patients and families. Organizational skills to set priorities and efficiently complete assigned work. Ability to be self-directive and demonstrate initiative in addressing responsibilities of the position. Ability to utilize appropriate problem solving and conflict resolution skills. Competence with MS Word, Excel, PowerPoint and electronic databases expected.

Ambulatory Services Representative II – Pediatrics – (FT, 40 hrs, Days) (SEIU)

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

The incumbent in this role will support the clinical practice by focusing on billing and managed care functions (including charge entries, billing edits, charge reconciliations, responding to billing inquires, corresponding with insurance carriers, investigating billing discrepancies, etc.). May also support the clinic with front-end customer service, patient registration, insurance/coverage verification, and a variety of administrative duties, as needed.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:
* Charge entry
* Batch controls
* Billing (TES) edits
* Hold bill edits
* Charge reconciliations

Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).

Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.

Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers administrative appointments, answering departmental calls, credentialing documents, etc.

In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
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Reception & customer service
* creating or verifying Master Patient Index (MPI)
* registration demographics
* visit management
* appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
* insurance/coverage verification
* co-payment collection
* front-end review and correcting registration & insurance edits
* pre-authorization, referral coordination and referral reconciliation
* Referral work lists

Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).

Adheres to all of BMCs RESPECT behavioral standards.

EDUCATION:

HS/GED plus 3+ years relevant experience.

Bachelors degree or

Associates plus 1 year relevant experience

Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS:

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

Must be able to maintain strict confidentiality of all personal/health sensitive information.

Ability to effectively handle challenging situations and to balance multiple priorities.

Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Lab Support Technician, CRA, (Per-Diem rotating Days, Eve, Nights. Includes rotating weekends and holidays) (SEIU)

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Responsible for providing quality customer oriented laboratory services including specimen collection, specimen processing and related specialized procedures, and service to effectively communicate information to users. Performs Phlebotomy, EKGs, and other related duties. Laboratory Support Technician also assist with providing training and guidance to less experienced laboratory support technicians.

Includes rotating weekends and holidays.
*
* High School Diploma or GED.
* Phlebotomy Certification (ASCP) preferred.
* One year of Phlebotomy, EKG, and/or specimen processing experience preferred.