HR Business Partner

Set your sights on a role making a real difference in the healthcare system. We’re looking for passionate healthcare Human Resource professionals to join our Hospital Operations team in. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career. You will develop new skills and grow your leadership acumen quickly while delivering exemplary business results!

The HR Business Partner is a key member of the Human Resources team and will be responsible for executing HR policy and procedure for field operations teams of R1 RCM (R1). Reporting to the Field HR Leader, the HR Business Partner will work with senior members of the operations leadership team to implement strategies that attract, develop, and engage some of the health care industry’s most talented people. R1’s HR organization works hard to ensure our associates are best positioned to serve our customers, who deliver the best possible care to the communities they serve.

Your day-to-day role will include:
* Partnering with the field operations team to successfully develop and engage R1 associates.
* Helping drive communication with site visits. Activities will include: providing employees details of onboarding, explanation of benefits, building employee relationships, and addressing employment and compensation concerns.
* Conducting thorough, legally compliant internal investigations and working through employee relations issues
* Being a champion of Employee Engagement, and in turn, driving the behaviors to positively impact the employee and customer experience.
* Participating in various HR cross-functional initiatives.
* Providing day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
* Providing guidance and input on business unit restructures, workforce planning, succession planning
* Reviewing documentation to ensure consistency with R1 policies and procedures. Involving the Legal department or senior HR leadership at the appropriate time
* Leading the performance appraisal process for the assigned client group
* Ensuring compliance with all state and federal statutes, laws and regulations including but not limited to all applicable wage and hour laws, and regulations related to FMLA, OSHA, EEO and ADA
* Contributing actively to the development and implementation of overall HR strategy

You Have:
* Bachelor’s degree from accredited university
* A minimum of 2 years as HR Business Partner and a minimum of 5 years in HR
* Working knowledge of HR disciplines (e.g. staffing and recruiting; employee relations, compensation management, organization development etc.) and employment law
* High level of written and verbal communication and the ability to work with all levels of an organization.
* Ability to make decisions and seek resolution without direction
* Proven relationship and consultancy skills with a range of business leaders
* Strong interpersonal, influencing and conflict resolution skills
* An approach which is passionate and unwavering about treating all Associates fairly even in the face of resistance
* Project management (e.g. work planning, resource sharing) including facilitating and coordinating groups
* Strong business acumen, analytical skills and understanding of operational environments
* This role requires 30-50% travel due to different sites across the state of Michigan

It would be great if you also have:
* Experience working in a healthcare environment
* Master’s degree
* Experience with Change Management

We offer:

R1 RCM (R1) is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
* A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
* A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
* A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!

Sound like you? Let’s talk!

About R1 RCM:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.

Patient Flow Partner LPN- Primary Care (PT, 20 hrs, Days) (SEIU)

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

The Licensed Practical Nurse (LPN) is responsible for the delivery of patient care under the direction of a Physician, mid-level Practioner or Registered Nurse. Duties include but are not limited to: documenting chief health concerns, performing EKGs, glucose testing, administering flu shots and immunizations, calling in refills or prescriptions for patients, etc.

Graduate of an approved school of practical nursing with current license in the Commonwealth of Massachusetts to practice as a Licensed Practical Nurse. Effective verbal and written communication skills appropriate to the patient populations served. Ability to communicate effectively (listen and build trust) and be non-judgmentally with people of diverse socio-economic status, ethnic, sexual orientation, language and cultural backgrounds. Effective interpersonal skills to facilitate communication with the various members of the health care team, patients and families. Organizational skills to set priorities and efficiently complete assigned work. Ability to be self-directive and demonstrate initiative in addressing responsibilities of the position. Ability to utilize appropriate problem solving and conflict resolution skills. Competence with MS Word, Excel, PowerPoint and electronic databases expected.

Corporate and Business Transactional Partner with 8+ years of experience

Washington, D.C. office of our client seeks corporate and business transactional partner with 8+ years of experience. The candidate should have some portable business. Prior experience should include knowledge and familiarity with business-related contracts and transactions, including areas such as: Joint Venture Agreements, Partnership Agreements, Shareholder Agreements, Buy/Sell Agreements, Bank Finance and Loan Agreements, Construction Contracts, Employment Contracts, Non-Compete and Non-Disclosure Agreements, Software and Technology Licenses, Management Agreements, Mergers and Acquisitions. Law review and judicial clerkship is a plus. This renowned legal firm is based in Atlanta, Austin, Chicago, Dallas, New York and Washington, D.C. The firm’s areas of specialization are bankruptcy and Chapter 11 restructuring, employment and labor, corporate and business services, government, franchise and distribution, entrepreneurial and start-up services, insurance and risk management, intellectual property, interactive environment, real estate, tax, litigation and dispute resolution, securities, technology and regulatory law and compliance. The firm believes that the clients are better served through a strong collaboration of talented lawyers working in tandem.

Field Operations Business Partner

As the largest private early childhood education (ECE) provider in the US, KinderCare Education plays a critical role in preparing our youngest children for school and a lifelong love of learning. We are passionate about our ability to positively impact the lives of children and families every day and, in turn, contribute to the vitality of the local communities we serve.

Our business lines operate under three key brands: KinderCare Learning Centers, KinderCare @Work, and Champions. We offer early childhood education and care through approximately 1,700 community-based centers and employer partnerships; and primary and middle school supplemental educational solutions including before- and after-school academic enrichment programs and summer camps through more than 500 sites nationwide. Together, we employ over 30,000 education professionals and have the capacity to impact more than 200,000 children daily.

Corporate Culture:

KinderCare Education has successfully emerged from a turnaround. The Executive Team is keenly focused on creating great family experiences and childhood education with a reinvigorated emphasis on accreditation. To achieve these goals, concerted efforts have been made to enhance employee engagement, return operating authority to the individual centers, and streamline operating policies and procedures. In short, the Company recognizes it cannot improve the experience of its students and their families without improving the workplace experience of its employees.

The Field Operations Business Partner is part of the Field Operations team that serves as consultative business partners to Field leaders in driving standards of excellence in operations, training on tools and process that improve organizational effectiveness and family experience, and opening new centers. In collaboration with their team members, they are responsible for assisting field leaders with the development, coordination, support and implementation of targeted initiatives to drive operational excellence.

Job Responsibilities:

Provides partnership, leadership, direction, counsel, expertise, and support to enable field leaders and center directors to live out our standards of excellence and deliver exceptional programs and experiences for the children and families we serve.

Supports field leaders and center directors by proactively diagnosing and supporting solutions to operations challenges

Supports new center opening team by providing operational expertise throughout the new center opening process.

Contribute to enterprise initiatives and projects.

Travel up to 50%

Qualifications:

Bachelor’s degree or equivalent combination of education and experience.

Experience working as an operator in the early child industry

Ability to influence senior leaders and serve as a change agent

Strong business acumen with extensive knowledge of the business, understanding of market trends, competition, company policies/procedures & culture.

Ability to build partnerships with leaders at all levels; excellent customer focus.

Strong negotiation, conflict resolution, influencing, and stakeholder management skills.

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners experience with world-class enterprise
support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal
Partner Services Representative role in order to better support our Partner Services Team during our high-season. If
you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account
Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely
love helping people and solving their problems. If youre passionate about the success of partner relationships with
our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an
internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and
speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of
situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable
collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What is in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become
a member.

Please reference agent id code MJOLSara on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners experience with world-class enterprise support and account
management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to
better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in
supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and
solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS,
or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and
precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in
positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your
team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What is in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLShelba on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRebeccaN on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRebeccaN on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRebeccaN on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role: 

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise
support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal
Partner Services Representative role in order to better support our Partner Services Team during our high-season. If
you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account
Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely
love helping people and solving their problems. If youre passionate about the success of partner relationships with
our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.  

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an
internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and
speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of
situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable
collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.
 

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent: 

Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a
member.

Please reference agent id code MJOLPeggyJ on your resume submission.

Office: 1*405*418*6160