Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.
BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
This position is a special role designed for the grant-funded Public Health programs. The main purpose of the role is be expert in the regulations and processes involved in HDAP, other insurance and benefits for HIV/AIDS patients. This position functions as a member of the HIV Medical Case Management and Peer Program staff to provide services to designated low acuity patients, who are not in need of more intensive services. This position is designed to ensure that all HIV patients have proper and current HDAP, insurance and/or other benefits. The position will also assist patients on a basic needs level, such as service or transportation coordination and reminder calls. Works closely with clinic providers and staff to identify and assist any patients who may need enrollment or reenrollment support. Assists with coordination of services and/or transfers to higher levels of services. Refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care. Collects data for program evaluation, conducts chart reviews in the EMR, tracks data and follows-up with relevant parties. Conducts all activities within the standards and regulations of the Massachusetts Department of Public Health (DPH), Center for Disease Control and Prevention (CDC), Boston Public Health Commission (BPHC) and any other funders
This position is a special role designed for the grant-funded Public Health programs. The main purpose of the role is be expert in the regulations and processes involved in HDAP, other insurance and benefits for HIV/AIDS patients. This position functions as a member of the HIV Medical Case Management and Peer Program staff to provide services to designated low acuity patients, who are not in need of more intensive services. This position is designed to ensure that all HIV patients have proper and current HDAP, insurance and/or other benefits. The position will also assist patients on a basic needs level, such as service or transportation coordination and reminder calls. Works closely with clinic providers and staff to identify and assist any patients who may need enrollment or reenrollment support. Assists with coordination of services and/or transfers to higher levels of services. Refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care. Collects data for program evaluation, conducts chart reviews in the EMR, tracks data and follows-up with relevant parties. Conducts all activities within the standards and regulations of the Massachusetts Department of Public Health (DPH), Center for Disease Control and Prevention (CDC), Boston Public Health Commission (BPHC) and any other funders
High school diploma or equivalent required plus 3 + years of work experience or
Associates degree (or equivalent, such as completion of medical assistant training) plus 1 – 2 years of work experience or
Bachelors degree, preferably in human services public health, human services, social work, research, or related field.
Experience with managed care, insurance and benefits preferred. Experience in clinical or hospital environments preferred. Experience in HIV/AIDS-related medical/social/testing issues, including addiction, homelessness, sexuality, and refugee/immigration issues preferred or other comparable Human Services, Mental Health, Addiction, or Social Services experience preferred.
* Excellent computer skills
* Able to learn and understand hospital systems and EMR
* Excellent English communication skills (verbal and written).
* Excellent professional demeanor. Must be able to work effectively with all levels of staff and management
* Excellent interpersonal skills. Must be able to show empathy and be courteous and diplomatic with patients.
* Must frequently work independently, take initiative and handle multiple tasks with conflicting priorities
* Team player with ability to work cross-organizationally to get issues resolved.
* Ability to maintain confidentiality.
* Excellent communication, interpersonal, organizational, and time management skills.
* Ability to help clients with diverse psychosocial needs.
* Motivation and self-direction; ability to prioritize competing responsibilities in fast-paced programmatic setting.
* Skills related to leadership, motivation, group dynamics, and client retention
* Computer competency, including the ability to enter and access data, required.
* Ability to work autonomously and as a member of a diverse team.
* Ability to work with other community-based human services organizations
* Sensitivity to populations at increased risk for HIV acquisition (through intravenous drug use, exposure to an intravenous drug user, high-risk sexual activities such as prostitution, street criminal activity, and homelessness)
* Flexibility with clients priorities, evolving needs, and goals.
* Sensitivity to ethnicity, culture, gender, sexual orientation, values, beliefs, and behaviors
* Ability to enter and track data through internal data system
* Ability to meet deadlines
* Bilingual/bicultural candidates preferred.
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