Safety, Customers, People, Community & Excellence
A leading provider of student transportation, National Express LLC (NELLC) is the North American subsidiary of National Express Group, one of the premier transportation firms in the United Kingdom. NELLC operates 250 branches in North America, employs 30,000 individuals and has revenues of $1.2B. National Express consists of Durham School Services, Septran, Petermann Bus, The Provider, Safeway, Smith Bus and TransExpress in the Unites States and Stock Transportation in Canada. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Region Manager to oversee a number of our Customer Service Centers (CSC) in the Eastern Pennsylvania Area.
Responsibilities:
* Coaching and advising General Managers
* Identifying growth opportunities and working collaboratively with Business Development
* Building and maintaining strong business relationships with identified customer base
* Ensuring General Managers have significant customer relationships throughout their district
* Identifying, tracking, and addressing customer trends
* Defining the behavior of competitors in the region
* Understanding customer contracts and compliance
* Developing well-formed strategies and tactics for contract negotiations
* Interpreting the meaning of the customer/competitor/industry trends for the region team
* Monitoring business results; ensuring the region is meeting all contract responsibilities
* Ensuring the area has a solid business plan and budget
* Working with General Managers to make sure they know how to read relevant financial statements
* Tracking region and CSC results, defining trends, and anticipating impacts
* Reviewing financial statements for the region, analyzing them, and developing action plans
* Ensuring General Managers develop appropriate improvement plans
* Working with General Managers to make sure employee relations plans are in place and well executed
* Ensuring process, policy and initiative compliance; ensuring business tools are being used
* Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
* Reviewing talent management plans; ensuring that talent within the area is identified and developed
* Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
* Ensuring General Managers and staff attend workshops, seminars, and learning events
* Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
* Other duties assigned to meet the needs of the business
* Conduct special projects as requested by the Vice President, Operations
* Bachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred
* 10 or more years of experience in an operations management role; 5 or more years in a senior manager role
* Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
* Proven leadership ability, industry-specific knowledge gained through experience
* Strong negotiation skills and techniques
* Desire to coach and mentor others
* Financial acumen and knowledge of economic theory
* Practical application of marketing and sales theory and principles
* Comprehensive understanding of labor and employment practices law
* Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
* Excellent verbal and written communication skills along with strong interpersonal skills
* Strong analytical skills with an attention to detail
* Creative, innovative, and flexible mindset
* Ability to work independently or as part of a team
* Well-developed time-management skills
* Utmost professionalism, integrity, and confidentiality
* Must have the ability to travel up to 50%
National Express LLC is an Equal Opportunity Employer
For more information please visit http://www.nellc.com
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